Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.helloindiadigital.com website.

User Agreement

Your use of a Hello India website and its sub domains, services are governed by the following terms and conditions as applicable to the Website and the general principles for other Hello India websites of our subsidiaries and its affiliates. If you transact on any Hello India website, you shall be subject to the policies that are applicable to the Hello India sites for such transaction. This User Agreement for the Website shall come into effect from Jan 01 2012 ("User Agreement"). If you reside in India, you are contracting with Hello India Web Networks, a company incorporated under Companies Act, 1956 with registered office at Anna Nagar, Shanthi Colony, Chennai 600 040, Tamilnadu, India. These terms and conditions constitute your binding obligations towards these respective contracting entities hereinafter individually and collectively referred to as “Hello India”

For the purpose of the User Agreement, Registered User / Guest User and wherever the context so require ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as Registered User / Guest User using the computer systems of the Website and accepted this electronic version / electronic record of the User Agreement and has allocated himself a unique identification user name (“User ID” and “Password”) to become Registered User or have been identified as Guest User by providing cell number and email id..

As a new Registered User/ Guest User, this User Agreement shall be effective and binding upon your ‘acceptance’. ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ and on the ‘continue button’ as provided on the registration page or clicking on ‘Pay Now’ button while transacting as Guest User or such other actions that implies your acceptance.. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement and Hello India Rules and Policies , please do not click on the "check box " and on the ”continue” button or “Check out” button and do not seek to obtain access to or otherwise use the Website.

Amendments: Hello India may amend this User Agreement and/or Hello India Rules and Policies at any time by posting a revised version on the Website.

By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by Hello India Rules and Policies as provided from time to time in the following hyperlinks:

1. Hello India Rules and Policies.
2. Hello India Privacy Policy.

1. Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website and shall not sell, purchase for any items on the Website. As a minor if you wish to purchase or sell an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website or can use the Website as Guest User. Hello India reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to Hello India’s notice or if it is discovered that you are under the age of 18 years.

Business entity registration

New Vendors, will have to fill in the vendor form and after thorough check the vendors products and prices will be displayed in a site

Registered vendor should have an agreement with Hello India and as per agreed terms and conditions Hello India would display the product, prices, discounts and offers etc.,

2. Your Account and Registration Obligations

If you use the Website as Registered User, you are responsible for maintaining the confidentiality of your User ID and Password.

2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or Hello India has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, Hello India has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.

3. Electronic Communications

When You use the Website or send emails or other data, information or communication to Hello India, You agree and understand that You are communicating with Hello India through electronic records and You consent to receive communications via electronic records from Hello India periodically and as and when required. Hello India will communicate with You by email which will be deemed adequate service of notice / electronic record.

4. Fees and Services.

Membership on the Website is free. Hello India does not charge any fee for browsing, and buying on the Website. Hello India reserves the right to change its Fee and Credit policies from time to time. In particular, Hello India may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Hello India reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and Credit policies shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees and be payable to “Hello India Web Networks” within such time as specified in the invoice.

5. Use of the Website

5.1. You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:

1. "Your Information" is defined as any information you provide to us or other users of the Website ("Users") in the registration (as Registered User), buying selling process, in the feedback area or through any e-mail feature. You are solely responsible for Your Information,

2. Your Information

The bold and underlined text in the following paragraphs is inserted in accordance with the Information Technology (Intermediaries guidelines) Rules 2011. Please note that in accordance with the Information Technology (Intermediaries guidelines) Rules 2011 in case of non-compliance with rules and regulations, user agreement and privacy policy for access or usage of intermediary computer resource, the Intermediary has the right to immediately terminate the access or usage rights of the users to the computer resource of Intermediary and remove non-compliant information..

You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:

(a) belongs to another person and to which You do not have any right to;

(b) is grossly harmful, harassing, defamatory, obscene, pornographic, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

(c) harm minors in any way;

(d) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;

(e) violates any law for the time being in force;

(f) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

(g) impersonate another person;

(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

(i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

(j). shall not be false, inaccurate or misleading;

(k) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. Without prejudice to the generality of the above, Hello India does not permit transactions in the following items including but not limited to categories as stated in the Prohibited and Restricted Items.

6. shall not link directly or indirectly to or include descriptions of items, goods or services that:

are prohibited under the User Agreement or any other applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, Information Technology Act 2000 as amended time to time and rules there under;

3. Solely to enable Hello India to use the information you supply us with, so that we are not violating any rights you might have in Your Information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in Your Information, in any media now known or not currently known, with respect to Your Information. Hello India will only use Your Information in accordance with the User Agreement and Hello India's Privacy Policy.

4. In the event that any transaction or attempted transaction relating to any item, good or service which is violative of this User Agreement or applicable law comes to your knowledge, you shall take all steps to inform Hello India of the same. If you are a Registered User, you may contact Hello India at contact@Hello India.in

5. You shall not, either alone or in conjunction with other Users, manipulate or attempt to manipulate the prices of any item or services being sold or purchased on the Website

7. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/ VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of our service, purchase, solicitation of offers to purchase,. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

7. Privacy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of users' privacy as a very important community principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers located in the Germany that are protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. We use third parties to verify and certify our privacy principles. If you object object to your Information being transferred or used in this way please do not use the Website.

7a. Your Consent:

By using the Site and/ or by providing your information, you consent to the collection and use of the information you disclose on the Site by Hello India in accordance with Hello India Privacy Policy.

8. Breach

Without limiting other remedies, Hello India may limit your activity, immediately remove your information or end your listing, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:

1. If you breach the User Agreement or Privacy Policy or Terms and Conditions or the documents, agreements rules, policies, terms and conditions these incorporated herein by reference;

2. If Hello India is unable to verify or authenticate any information you provide; or

3. If it is believed that your actions may cause legal liability for you, other Users or Hello India. Hello India may at any time at its sole discretion reinstate suspended Users. A User that has been suspended or blocked may not register or attempt to register with Hello India or use the Website in any manner whatsoever until such time that such User is reinstated by Hello India. Notwithstanding the foregoing, if you breach the User Agreement or the documents it incorporates by reference, Hello India reserves the right to recover any amounts due and owing by you to Hello India and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

9 Pricing/Typographical error

Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers' prices of the product may vary. Hello India will try to be accurate, however if you come across any difference in pricing on the Hello India site pre and post orders, we request you to contact us within 72 (Seventy Two) hours of placing your order. Hello India shall then refund the difference amount within 10-15 business days of intimation. The mode of refund will be done by Cheque. If Hello India comes across any such difference in pricing, it has all the rights to rectify the same or cancel the order.

10. Hello India Guarantee

1. Hello India ensures that the listed products, prices and discounts are upto date and they are authorized legal products that are permissible by the land of law

2. Hello India ensures the Delivery of Goods to the purchasing customer Hello India also provides feedback and Delivery Track mechanism that will ensure the safe delivery of goods

3. Lose or damage of goods during delivery will be promptly replaced, Hello India ensures and tracks through feedback and Delivery Track mechanism for replacements

4. Hello India ensures the Successful Completion of every Transaction. Since, Hello India partners with various vendors for soucing the product at every different regions. Hello India would put its maximum effort for the delivery of the product. if there is a delay from the partner, subsequent delay will be there from our side also.

5. If Hello India has suspicion or knowledge, that any of its members are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Hello India may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the user id of Registered User and such necessary action against Guest User of such member and/or disqualify that member and any related members from availing protection through this program.

6. Hello India reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Hello India may at its sole discretion suspend, block, restrict, cancel the user id [and its related user ids] of such user and/or disqualify that member and any related members from availing protection through this program.

7. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

11. 30 Day Replacement Guarantee

Hello India offers you REPLACEMENT WITHIN 30 DAYS FROM THE DATE OF DELIVERY ON THE product/s ordered through Hello India.in. Which means that within 30 days from the date of delivery you can ask for replacement of the product/s subject to following terms and conditions:

1 You can ask for replacement of product/s in case of any defect found in the product and the same product/s will be delivered to you as a replacement for the defective product/s.

2 Replacement can be for the entire product/s or part/s of the product subject to availability of the same and notification of the same within 30 days from the date of delivery.

3 Replacement is offered for the product/s sold through Hello India.in

Disclaimer: "ANY DECISION ON 30 DAY REPLACEMENT GUARANTEE ON THE PRODUCT/S SOLD through Hello India.in is at the sole discretion of Hello India.in and decision of Hello India.in shall be final and binding. Hello India reserves the right to withdraw from 30 DAY REPLACEMENT GUARANTEE at any time without giving any intimation of whatsoever nature."

12. Cancellation of order

Hello India reserves the right to cancel any order without any explanation for doing so, under situation where Hello India is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Hello India policy or for any other reason. However, Hello India will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

in some cases. if customer uses a Credit/Debit card for purchasing the product. Hello India also pays the partner in advance towards sourcing the product when partner doesn't deliver in time or cancel the order. subsequent delay will cause the cancelation of orders to its customer. in such cash the repayment would take some time. The delay would promptly be informed to the customer.

13 Feedback

We encourage Registered buyers on the Website to provide feedback to each other after the transaction has closed, this helps all Users to know what it is like to deal with the said buyer. After you conduct a transaction, if applicable, we encourage you to leave feedback for the buyer or seller that you dealt with. Please remember that you cannot retract the feedback once you have left it. Your feedback will be displayed along with your user ID. Hello India will not be responsible for the feedback that you post on the Website and you should be careful about making comments that are not factual in nature and should not post defamatory or illegal or offensive/obscene contents.

You may not take any actions that may undermine the integrity of the feedback system., Hello India reserves the right to suspend your membership, and you will be unable to buy on the Website.

14. Limitation of Liability

In no event shall Hello India or its suppliers, affiliates and service providers be liable for any direct, indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this agreement (however arising, including negligence).

15. Indemnity

You shall indemnify and hold harmless Hello India and (as applicable) Hello India’s parent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement, Hello India Rules and Policies, Terms and Conditions, or your violation of any law, rules or regulations or the rights of a third party.

16. General

None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between you and Hello India and you shall have no authority to bind Hello India in any manner whatsoever.

Except as explicitly stated otherwise, any notices shall be given by postal mail on behalf of Hello India to Hello India Web Networks Private Limited Attn: Legal Department. (in the case of Hello India) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.

If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.

This Agreement sets forth the entire understanding and agreement between You and Hello India with respect to the subject matter hereof.

In Hello India’s sole discretion, Hello India may transfer its rights and obligations (also known as “assign”) under this Agreement without your prior express consent, provided that Hello India assigns the Agreement on the same terms or terms that are no less advantageous to You.

19A. Grievance Officer:

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer is published on the Website.

17. Arbitration

If any dispute arises between you and Hello India during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by Hello India. The place of arbitration shall be at Chennai. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

18. Governing Law

The User Agreement, Hello India User Agreement and Hello India Seller Terms and Conditions or the documents they incorporates by reference shall be governed and construed in accordance with the laws of India.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.